Refund policy

NovaBreeze – Return & Refund Policy (Updated: June 2026)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be:

In new, resalable condition, with no signs of permanent wear, physical scratches, or component damage.
In the same condition that you received it (no physical scratches, cracks, or structural alterations).
In its original packaging, including all original accessories (USB-C charging cable, neck strap, and user manual).
Accompanied by proof of purchase.

⚠️ Products that have been heavily used, modified, or altered in any way (including water exposure inside the battery housing) are not eligible for return.

Device Usage Disclaimer This product operates as a personal wearable fan utilizing electronic components and a rechargeable battery. Performance and battery duration may vary depending on environmental heat intensity and wind speed levels. We strongly recommend:

Charging with a certified 5V power adapter.
Preventing liquid, moisture, or foreign objects from entering the air intake vents. We are not responsible for product degradation caused by:
Using non-certified charging blocks or unapproved voltages.
Disassembling the device housing.
Subjecting the device to heavy drop impacts.
Dropping the unit into water or exposing it to heavy rain.

Return Process To initiate a return, please contact us at support@novabreezestore.com. Returns must be requested and approved before being sent back. Items sent without prior approval will not be accepted. If approved, we will provide specific return shipping instructions and details on where to send your package.

⚠️ Please note that customers are responsible for all return shipping costs. Shipping costs are non-refundable.

Damaged or Incorrect Items Please inspect your order upon delivery and contact us immediately if:

The item is defective out of the box (e.g., motor failure, failure to charge).
The item is damaged during transit.
You received the wrong item or color variant. We will promptly evaluate the issue and provide a replacement or refund.

Non-Returnable Items The following items are not eligible for return:

Products showing clear signs of prolonged everyday wear, physical drops, or structural damage.
Custom or personalized orders.
Final sale items designated as non-returnable at the time of purchase, and gift cards.

Exchanges To exchange an item, please initiate a return for the original product first. Once approved, you may place a new order for your desired item.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved:

Refunds will be issued to your original payment method within 10 business days.
Original shipping fees are non-refundable (if applicable). Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval and you have not received your credit, please contact us at support@novabreezestore.com.