Shipping policy
Shipping Policy
Thank you for shopping with NovaBreeze!
We aim to provide a smooth and reliable shipping experience for all our customers.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Please note:
- Orders are not shipped on weekends or holidays
- During high demand periods, processing times may be slightly extended
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
United States
Estimated delivery time: 7–15 business days
Shipping times are estimates and may vary depending on factors beyond our control, including carrier delays, customs processing, and seasonal demand.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after shipment.
Shipping Delays
While we strive to deliver your order on time, delays may occur due to:
- High order volume
- Customs inspections
- Weather conditions
- Carrier or logistics disruptions
We appreciate your patience and understanding in such cases.
Lost or Delayed Packages
If your order has not arrived within 30 days after shipment, please contact us at:
We will investigate the issue and assist you with a resolution.
Incorrect Address Disclaimer
It is the customer’s responsibility to provide accurate shipping information.
We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
Delivered but Not Received
If your tracking shows that the package has been delivered but you have not received it:
- Please check with neighbors or your local carrier
- Contact the shipping provider for further assistance
Once a package is marked as delivered, we are not responsible for lost or stolen items.
Our Commitment
Your satisfaction is important to us. If you have any questions regarding shipping or your order, please contact our support team.
Thank you for choosing NovaBrezze!